We aim to treat applications fairly, thoroughly and objectively and to deal with people in a polite and courteous manner. If we fall short of this aim we have a complaints procedure in place which sets out to identify and redress legitimate grievances about the manner in which applications, correspondence and contacts with the Commission are handled. A copy of the complaints procedure can be accessed below.

We recognise that the complaints procedure may be of assistance to us in identifying areas for improvement in our practices and procedures, and that complaints can be an important source of information on the quality of service provided by the Commission.

The complaints procedure is not, however, intended to be a way of generating an examination of the evidence or of questioning the substance, merits or standard  operating procedures relating to an application to the Commission for review of a claimed miscarriage of justice. A decision by the Commission on an application cannot be reviewed through the complaints procedure.